Troubleshooting & Issues
Forecast & Data Issues
I am a subscriber, but I can only see the forecast for one day.
It is likely that you are not logged in as a subscriber.
To check, click on the settings icon at the top right of the page to open the menu. Look at the bottom of the menu: is your email displayed there?
- If not, click on "Login" (third line from the bottom) and enter your email and password.
- If yes, try refreshing the page.
If the problem persists after this, please contact us to report it. It may be a temporary issue with the site, and we will do our best to resolve it as quickly as possible!
Why can I only see the forecast for two or three days?
The exact time at which the forecasts are published may vary depending on the weather conditions of the day. More difficult conditions mean a longer calculation time.
If you only see two or three days of forecasts, it is likely because the latest calculation is taking longer than usual. This can happen when the volume of data is larger, for example, if there is strong wind. In that case, the next day is still being processed and should appear very soon.
If this happens, try checking back in an hour.
Can I access past data from a few days (or weeks) ago?
Unfortunately, this is not possible. Weather data is extremely large, and storing it long-term would require a huge amount of resources. That’s why only forecasts and the current day’s data are available.
At this time, we do not have the ability to provide past data. Sorry for the limitation!
Can you add forecasts for La Réunion or another place?
We are working on improving the coverage.
Airspace Data
I found an error in the airspace data.
If you noticed an error in the airspace data, please report it directly to OpenAIP.
Once the correction is made on their platform, it will automatically be updated on our site within a few days. Thank you for your vigilance!
Flying Spots
Can you add or remove a takeoff/landing site?
The takeoff and landing sites in Meteo-Parapente come from the Paragliding Earth database.
If you would like to add a new site, you simply need to register it on Paragliding Earth. It will automatically be integrated in the next major update of Meteo-Parapente.
The altitude of my takeoff site does not match its real altitude on your site.
This is completely normal. Weather models work by interpolation and use a grid with pixels a few kilometers wide. The altitude displayed is a calculated average over that area, which may result in a discrepancy between the displayed and actual altitude—except in flat terrain.
This is how all weather models work, whether it’s ours, Météo-France, DWD, NOAA or others. This approximation can't be avoided because the calculations would be too complex. 😊
Favorites & Customization
Can I access my favorites on all my devices?
This feature will be available in future versions of the website and app.
For now, favorites are only stored locally on your device. This means that if you switch devices or browsers, your saved favorites will not be available. We recognize this as a limitation and are working to improve it soon! 😊
My favorite spots have disappeared. Why?
Your favorites may disappear in the following cases:
- Clearing browser data – If you delete your browser’s cookies or HTML5 Local Storage, your saved favorites will be lost.
- Limited storage space – If your device is running low on storage, the system might automatically free up space by deleting non-essential data, including your favorites.
- Privacy or antivirus software – Some antivirus programs or privacy tools may remove stored data as part of their system cleanup.
If possible, check your browser or system settings to prevent automatic deletion in the future. 😊
Application Issues
After a software update, my app no longer works.
If you are experiencing issues after updating the app, we recommend uninstalling and reinstalling it from your store (App Store or Google Play). This often resolves any conflicts caused by the update.
If the problem persists, please contact us and provide:
- Your device model
- Your operating system version
- A screenshot of the issue (if possible)
We will do our best to help you quickly! 😊
My app no longer works on my new iPhone.
We are really sorry for this inconvenience. Unfortunately, a compatibility issue with the latest iOS version is preventing our app from working correctly.
To restore compatibility, we need to make significant changes to the app’s code, which was not initially planned in our schedule.
We are currently working to fix it!
The good news is that you can still access 100% of the features without using the app! Simply open your mobile browser and visit www.meteo-parapente.com.
Again, we sincerely apologize for the inconvenience and appreciate your patience and understanding! 😊
I don’t see the background map in my app.
It might be because your Android version is outdated and is part of the 2% of older versions still in use. Due to Google’s requirements, we had to update the technology used in the app to ensure compatibility with newer Android versions. Unfortunately, this update is not compatible with older versions, like yours.
At this time, we haven’t found a solution that would allow the new app to function properly on these older versions. We understand that this may be frustrating, and we sincerely apologize.
While we work on resolving this issue, we recommend using the mobile version of our website instead. It offers the same features as the app and will allow you to continue enjoying our services without any limitations.
Other Technical Issues
One or a few time arrows are missing on the bottom of the screen in my app.
This issue is likely related to the font size or accessibility settings on your Android device. In short, the device is "zooming in" too much, leaving no space for all the arrows to fit on the screen. Reducing the font size should resolve the problem.
Here are the recommended settings to prevent this issue:
I am from Australia and I cannot connect to your website or application.
Some Australian users have recently experienced connection issues with our website and application. This appears to be related to certain Australian internet providers.
While we continue investigating the issue, you can access our website using any VPN service with an IP address outside of Australia. If using a VPN is not an option for you, please contact us for a reimbursement.
We are currently investigating this issue
I found a bug on your site.
A big thank you for taking the time to report bugs! Your feedback is valuable and helps us continuously improve the service.
To help us analyze and fix the issue as quickly as possible, please contact us and provide:
- A screenshot
- A brief description of the bug (what you were doing when the issue occurred, any error messages, etc.)
We will do our best to resolve it quickly. Thanks again for your help! 😊